All DART vehicles are accessible to persons with disabilities. For more information regarding our accessible services, please see the Accessibility section of this website.
The Americans with Disabilities Act (ADA) requires public transit agencies to provide accessible bus service to persons with disabilities within our designated service area. If you are an individual with a disability, additional information regarding ADA is available through DART.
Advance Reservation / Response Time
All DART trips must be scheduled by 1:00 PM the working day before your trip. Trip reservations, however, will be scheduled up to one week in advance. We encourage you to schedule your trip as soon as possible to be sure that we can accommodate you. Reservations are accepted in the DART office Monday through Friday. Trips for Saturday or Monday should be scheduled the Friday before the trip by 1:00 PM.
Trip reservations will be accepted in the DART office between the hours of 8:00am and 3:00pm, Monday through Friday. When you call the DART office, please inform the scheduler where your trip will begin and end (using exact addresses if possible), when you need to travel, if you need a return trip and/or additional trip that day, and if you need special assistance in boarding or de-boarding the vehicle.
When you schedule a reservation, a pick-up time will be reserved and given to you. Once you are scheduled, the driver will seek to make the actual pick-up within 15 minutes before or after the arranged time. In the case of medical appointments and trips to work, every effort will be made to meet your appointment time or the start of your work shift.
Cancellations and No Shows
If you determine that you do not need transportation that has already been scheduled with the DART office, you must call and cancel the trip.
To cancel a scheduled trip you must contact the DART office by 1:00 PM the working day before your scheduled trip. Failure to properly cancel a trip will result in a "no show." Excessive "no shows" can result in suspension from the DART program.
A "no show" is defined as a scheduled trip in which the passenger decides not to use the service, is not at the pick-up site, and/or has not called the DART office by 1:00 PM the working day before the appointment to cancel the trip. To properly cancel a trip, you are to call the DART office. All passengers who are assessed a "no show" for a trip will automatically be canceled for all other scheduled trips for that day.
The driver will blow the horn upon arrival at the pick-up site
The driver is not required to wait longer than 2 minutes after arrival, but special needs will be considered
It is the passenger's responsibility to be aware of the 15-minute pick-up "window" and to be ready to board when the vehicle arrives.
Should a DART passenger be assessed a "no show," the following actions will be taken. If a person is a "no show" three times, riding privileges will be suspended until full payment is made for the three "no show" trips. The current cost is $15.00 per trip for a total of $45.00.
For all trip reservations, questions, or concerns related to the DART system, please call one of the following numbers:
Once connected to the DART hotline, you will be asked to select from the following list of options:
- Press 1 to make a DART trip reservation
- Press 2 to cancel a scheduled DART trip
- Press 3 to verify a pick-up time for a scheduled DART trip
- Press 4 for general DART Questions or to respond to a “no-show” letter you’ve received
- Please call (724) 728-8600 to make a compliment, suggestion, or complaint related to DART
If you do not have a touch-tone telephone, you may remain on the line and a member of the DART Communications Center staff will assist you.
The DART Communications Center staff is generally available to provide phone assistance Monday through Friday, from 7:00am until 5:00pm. However, trip reservations are only accepted Monday through Friday, from 8:00am until 3:00pm.
Call volume within the DART Communications Center can be heavy at times. We ask that you please be patient, as your call will be answered in the order it was received.
Complaints, Comments, and Commendations
Whether we're doing an exceptional job, or need to improve something, BCTA wants to know about it! If you would like to lodge a complaint, comment on our services, or commend a BCTA employee for a job well done, please call:
Or send us an e-mail message at:
BCTA strives to investigate all complaints within two business days. All comments and commendations are forwarded to the appropriate staff member for further action as required.