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DART

Demand and Response Transit (DART) service is a door-to-door, advanced reservation, shared-ride system of the Beaver County Transit Authority (BCTA).  It is operated in both urban and rural areas of Beaver County.  Service is available to persons who do not live within -mile of regular BCTA fixed route buses, and to persons with specialized transportation needs.

 

Service Area

DART provides transportation for the general public, senior citizens, persons with disabilities, and others with specialized transportation needs to and from any point in Beaver County that cannot be reached by using regular fixed route buses.  Connections to BCTA fixed routes can also be made upon request.

Urban portions of Beaver County are served Monday through Saturday, while trips to and from rural portions of Beaver County can be made Mondays, Wednesdays, and Fridays.

When riding DART, there is no restriction on trip purpose, and no type of trip is given priority over another in the scheduling process.

The daily routes and schedules of service vary each day in response to the demand expressed for service to and from certain points.  All trips are scheduled by advanced reservation only.

Days and Hours of Service

DART service generally operates on the following days and during the following hours:

  • Monday and Friday:                                   7:30am - 4:30pm
  • Tuesday, Wednesday, and Thursday:  7:30am - 9:30pm
  • Saturday:                                                      9:30am - 4:30pm

Service is not provided on Sundays, nor is it available on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

In addition, reduced service may be operated on days falling close to designated holidays, such as the day after Thanksgiving, Christmas Eve, and New Year's Eve.

Route 8 - Midland Flexible service combines a regularly scheduled bus route with advanced reservation door-to-door or door-to-bus stop service for customers living in and/or traveling to the corridor encompassing Rochester, Beaver, Vanport, Industry, and Midland.

Accessibility

All DART vehicles are accessible to persons with disabilities. For more information regarding our accessible services, please see the Accessibility section of this website.

The Americans with Disabilities Act (ADA) requires public transit agencies to provide accessible bus service to persons with disabilities within our designated service area. If you are an individual with a disability, additional information regarding ADA is available through DART.

Advance Reservation / Response Time

All DART trips must be scheduled by 1:00 PM the working day before your trip. Trip reservations, however, will be scheduled up to one week in advance. We encourage you to schedule your trip as soon as possible to be sure that we can accommodate you. Reservations are accepted in the DART office Monday through Friday. Trips for Saturday or Monday should be scheduled the Friday before the trip by 1:00 PM.

Trip reservations will be accepted in the DART office between the hours of 8:00am and 3:00pm, Monday through Friday. When you call the DART office, please inform the scheduler where your trip will begin and end (using exact addresses if possible), when you need to travel, if you need a return trip and/or additional trip that day, and if you need special assistance in boarding or de-boarding the vehicle.

When you schedule a reservation, a pick-up time will be reserved and given to you. Once you are scheduled, the driver will seek to make the actual pick-up within 15 minutes before or after the arranged time. In the case of medical appointments and trips to work, every effort will be made to meet your appointment time or the start of your work shift.

Cancellations and No Shows

If you determine that you do not need transportation that has already been scheduled with the DART office, you must call and cancel the trip.

To cancel a scheduled trip you must contact the DART office by 1:00 PM the working day before your scheduled trip. Failure to properly cancel a trip will result in a "no show." Excessive "no shows" can result in suspension from the DART program.

A "no show" is defined as a scheduled trip in which the passenger decides not to use the service, is not at the pick-up site, and/or has not called the DART office by 1:00 PM the working day before the appointment to cancel the trip. To properly cancel a trip, you are to call the DART office. All passengers who are assessed a "no show" for a trip will automatically be canceled for all other scheduled trips for that day.

Please remember:

The driver will blow the horn upon arrival at the pick-up site

The driver is not required to wait longer than 2 minutes after arrival, but special needs will be considered

It is the passenger's responsibility to be aware of the 15-minute pick-up "window" and to be ready to board when the vehicle arrives.

Should a DART passenger be assessed a "no show," the following actions will be taken. If a person is a "no show" three times, riding privileges will be suspended until full payment is made for the three "no show" trips. The current cost is $15.00 per trip for a total of $45.00.

Contacting DART

For all trip reservations, questions, or concerns related to the DART system, please call one of the following numbers:

(724) 375-2895

or

1-800-262-0343

Once connected to the DART hotline, you will be asked to select from the following list of options:

  • Press 1 to make a DART trip reservation
  • Press 2 to cancel a scheduled DART trip
  • Press 3 to verify a pick-up time for a scheduled DART trip
  • Press 4 to respond to a "no-show" letter you've received
  • Press 5 to make a compliment, suggestion, or complaint related to DART

If you do not have a touch-tone telephone, you may remain on the line and a member of the DART Communications Center staff will assist you.

The DART Communications Center staff is generally available to provide phone assistance Monday through Friday, from 7:00am until 5:00pm. However, trip reservations are only accepted Monday through Friday, from 8:00am until 3:00pm.

Call volume within the DART Communications Center can be heavy at times. We ask that you please be patient, as your call will be answered in the order it was received.

Complaints, Comments, and Commendations

Whether we're doing an exceptional job, or need to improve something, BCTA wants to know about it! If you would like to lodge a complaint, comment on our services, or commend a BCTA employee for a job well done, please call:

(724) 728-8600

Or send us an e-mail message at:

bcta@bcta.com

BCTA strives to investigate all complaints within two business days. All comments and commendations are forwarded to the appropriate staff member for further action as required.

 



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