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Beaver County Transit Authority  

200 West Washington Street  

Rochester, PA  15074

 
Customer Service:

(724) 728-8600

Administrative Offices: (724) 728-4255
DART: (724) 375-2895
MATP:  (724) 375-2895 or 1-800-262-0343
All of BCTA telephone lines are TDD compatible when the incoming call is also TDD compatible.
Fax:                                                             (724) 728-8333

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Route and Schedule Information

 

If you still have questions after visiting our website, BCTA's customer relations staff can help you plan your trip, locate bus stops, highlight connection points, and tell you the fare you need to pay!  For route and schedule information, please call:

 

(724) 728-8600

 

Or send us an e-mail message at:

 

bcta@bcta.com

 

Phone assistance is available Monday through Friday, from 5:30am until 7:30pm, and Saturdays from 10:00am until 2:00pm.  E-mail inquiries are handled Monday through Friday, from 8:30am until 4:30pm.

 

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DART

 

For all trip reservations, questions, or concerns related to the DART system, please call one of the following numbers:

 

(724) 375-2895

 

or

 

1-800-262-0343

 

Once connected to the DART hotline, you will be asked to select from the following list of options:

 

  • Press 1 to make a DART trip reservation
  • Press 2 to cancel a scheduled DART trip
  • Press 3 to verify a pick-up time for a scheduled DART trip
  • Press 4 to respond to a "no-show" letter you've received
  • Press 5 to make a compliment, suggestion, or complaint related to DART

 

If you do not have a touch-tone telephone, you may remain on the line and a member of the DART Communications Center staff will assist you.

 

The DART Communications Center staff is generally available to provide phone assistance Monday through Friday, from 7:00am until 4:30pm.  However, trip reservations are only accepted Monday through Friday, from 8:00am until 3:00pm.

 

Call volume within the DART Communications Center can be heavy at times.  We ask that you please be patient, as your call will be answered in the order it was received.

 

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 Medical Assistance Transportation Program (MATP)

 

If you would like to:

 

  • Inquire about eligibility for the Medical Assistance Transportation Program (MATP)
  • Ask questions or provide comments about MATP program procedures; or
  • Schedule transportation to and from approved medical appointments, if you are already MATP-eligible

 

Please call:

 

(724) 375-2895 or 1-800-262-0343

 

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Telecommunications Device for the Deaf (TDD)

 

All of BCTA telephone lines are TDD compatible when the incoming call is also TDD compatible.

 

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Complaints, Comments, and Commendations

 

Whether we're doing an exceptional job, or need to improve something, BCTA wants to know about it!  If you would like to lodge a complaint, comment on our services, or commend a BCTA employee for a job well done, please call:

 

(724) 728-8600

 

Or send us an e-mail message at:

 

bcta@bcta.com

 

BCTA strives to investigate all complaints within two business days.  All comments and commendations are forwarded to the appropriate staff member for further action as required.

 

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Service Requests

 

BCTA is always seeking to grow and evolve its services to keep pace with the changing needs of Beaver County.  Services are periodically altered and expanded where it is advantageous for both BCTA and its customers.  To make a service request or suggestion, please call:

 

(724) 728-4255

 

Or send us an e-mail message at:

 

bcta@bcta.com

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Service Alerts

 

Do you have information about a detour or special event that will affect the operation of BCTA services?  Please call:

 

(724) 728-4255

 

Or send us an e-mail message at:

 

bcta@bcta.com

 

Want to know if any detours or special events will affect your route today?  Please call:

 

(724) 728-8600

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Lost and Found

 

If we've found it, you'll get it back!  Lost items located by a BCTA staff member are generally held at the Rochester Transportation Center for a period of at least 30 days before disposal.  Unfortunately, any items deemed hazardous to the health and/or safety of BCTA staff must be disposed of immediately.

 

To locate your lost item, please have a description of the item ready, and call us at:

 

(724) 728-8600

 

Or visit us in person at the Rochester Transportation Center Monday through Friday, from 5:30am until 7:30pm, or Saturday, from 10:00am until 2:00pm.

 

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Department Contacts

 

To reach a member of the BCTA management and supervisory team, please call the appropriate number:

 

Rochester Transportation Center:  (724) 728-4255

 

  • Mary Jo Morandini - General Manager         
  • Kathy Clark - Deputy General Manager/Chief Financial Officer         

                                                                                                           

Expressway Travel Center:  (724) 378-3099

 

  • Rose Sutter - Transportation Manager          
  • Beth Bennett - Operations Manager                      
  • Kris Faulkner – Supervisor of Safety and Operators
  • Tyler Smith – Maintenance Manager

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Vendor List

 

Does your company offer a product or service that may be of use in the day-to-day operations of the Beaver County Transit Authority?  If so, you may be interested in becoming a part of BCTA's vendor list for future procurements.  To place your company's name on the vendor list, please have a brief explanation of your product or service ready and call:

 

(724) 728-4255

 

Or send us an e-mail message at:

 

bcta@bcta.com

 

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E-Mail the Webmaster

 

Notice a problem with the BCTA website?  To report inaccurate website information or broken links, either within the BCTA website or to another website, please e-mail the webmaster at:

 

bcta@bcta.com



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